Privacy Policy

1. Information We Collect

a. Personal Information:

• Full name

• Email address

• Phone number

• Postal address

• Payment information

• National ID or passport number (where applicable)

• Guest preferences and special requests

b. Non-Personal Information:

• IP address

• Browser type

• Device information

• Pages visited

• Date and time of access

2. How We Use Your Information

We use the information we collect to:

• Process reservations and payments

• Provide personalized services and offers

• Communicate booking confirmations and updates

• Respond to inquiries and support requests

• Improve our website and customer experience

• Send marketing emails (with your consent)

• Comply with legal obligations

3. Sharing Your Information

We do not sell your personal information. However, we may share your data with:

• Trusted third-party service providers (e.g., payment processors, IT support)

• Government authorities when required by law

• Partners assisting in the operation of our services (under strict confidentiality agreements)

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience and gather analytics. You can manage cookie preferences through your browser settings. (Note: We currently do not have a separate cookie policy.)

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you

• Request correction or deletion of your data

• Withdraw consent to marketing communications

• Object to or restrict processing of your data

• Lodge a complaint with a data protection authority

To exercise your rights, contact us at [email protected].

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.

8. Children’s Privacy

Our website and services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the effective date. Please review it regularly.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact:

Kandy Havens Holiday Resort
327/4 Madawala Road, Katugastota, Kandy, Sri Lanka
Email: [email protected]
Phone: 076 665 7373